Refund policy

RETURN & REFUND POLICY

Thank you for shopping with Museks.

We want you to love every item you purchase from us. If for any reason you are not completely satisfied with your order, we offer a simple and transparent return and refund policy to ensure a smooth shopping experience.

Please review the following return and refund guidelines.

1. Return Period

You may request a return or refund within 30 days of receiving your order.

Return requests submitted after this period may not be accepted.

2. Return Eligibility

To be eligible for a return, your item must meet the following requirements:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned with original packaging, tags, and any included accessories.
  • The item must not show signs of wear, washing, damage, or alteration.
  • The item must be in a condition suitable for resale.

We reserve the right to refuse a return or issue a partial refund if the returned item does not meet these requirements.

3. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been worn, washed, damaged, or altered.
  • Items returned without original tags or packaging.
  • Clearance items or final sale items (if clearly marked).
  • Items returned due to personal preference after the return period has expired.

4. Return Process

To request a return, please follow these steps:

  1. Contact our customer service team at:

Email: support@museks.com

  1. Provide the following information:
  • Order number
  • Product details
  • Reason for return
  • Photos or videos (if the item is damaged, defective, or incorrect)
  1. Once your return request is approved, we will provide return instructions and the return address.
  2. Ship the item back and provide the tracking number for confirmation.

Please do not send returns without first contacting us, as unauthorized returns may not be accepted.

5. Refunds

Once we receive and inspect your returned item, your refund will be processed within 3–7 business days.

Refunds will be issued to your original payment method.

Please note that depending on your bank, credit card company, or payment provider, it may take an additional 5–10 business days for the refund to appear in your account.

6. Return Shipping Costs

  • If the return is caused by a defective, damaged, or incorrect item, Museks will cover the return shipping cost.

  • If the return is due to personal reasons, such as:

    • Wrong size selected
    • Change of mind
    • Preference change

    the customer will be responsible for the return shipping cost.

Original shipping fees (if applicable) are non-refundable.

7. Exchanges

If you receive an item that is defective, damaged, or incorrect, we are happy to provide a replacement.

Please contact us within 30 days of delivery and provide clear photos or videos showing the issue.

Our customer service team will assist you with the exchange process.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Website: https://museks.com

Email: support@museks.com

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (US Time)

Thank you for choosing Museks.

We appreciate your trust and are committed to providing a smooth, reliable, and enjoyable shopping experience.